Shipping and Returns

Hidden Jewels Jewelry

Shipping and Returns

Shipping

Orders are shipped out within 3-days of purchase.  Please allow 5-10 days to receive your online purchase.  

If you have any questions about your recent purchase please email [email protected] and we will update you on the status of your shipment

All items can be returned or exchanged within 14 days of delivery.

Returns

We want you to be 100% satisfied, if for any reason you are not please contact us at [email protected].

Tell us the reason for return and we will give you instructions to return your items within the 14 day window.

Refunds

- Items must be in original condition

- Items must be returned in original packaging

- A copy of proof of purchase must be included in returned package

- Returned items must have no visible signs of wear or use

- Discounted items are final sale items, they cannot be returned or exchanged

- All refunds are processed within two weeks of receiving the package back to our facility

Exchanges

- You may exchange your item for any item of the same or lesser value within 14 days of purchase

- If item is damaged upon receipt please send photo to [email protected] immediately so that we can extend a refund or exchange.

Thank you for shopping with us and please email us at [email protected] with any questions